Answer: Different versions of Microsoft® Windows and different browsers may act differently. Send an email to support@retireworx.com with your name, phone number and a brief description of your problem. We will have one of our technicians contact you. Alternately, you may call our Technical Support department at 888-898-WORX (9679) Ext 102.
Answer: Yes. Once you open the application, you can have as many plans open as you like, new and/or existing. The bottom left corner of the screen tells you how many plans you have open. Under the Windows menu, you can select any of the plans you have open, or arrange them on the screen to best suit your needs.
Answer: Client & Spouse's first and last name, year of birth, year they retire, if they have already retired the plan would start today, what their income is and the source of income, cost of living allowances for any incomes, their total retirement assets and the expected return, and when they plan to take social security and how much they will be taking.
Answer: After any data entries you must click on the "Calculate" button. It will be green when new data has been entered.
Answer: Select Options under the Tools menu. Click on the Advisor tab. Enter your name, company name, address and phone number under "Contact details:" in the top entry box. You are limited to 6 lines in this area. Make sure the check box "Show contact details on reports" is checked.
Answer: Select Options under the Tools menu. Click on the Advisor tab. Right-click on the box provided and select "Load" from the pop-up menu. Select a Bitmap file (.bmp), Graphic Interchange Format file (.gif), JPEG file (.jpg or .jpeg), or an Icon file (.ico) from your hard drive. RetireworX Planner™ will re-size the image to fit onto the report. Make sure the check box "Show logo on reports" is checked.
Answer: Select File/Save or File/Save As from the menu. When you save a new plan, RetireworX Planner™ will automatically name the file with the fist and last name(s) of your client(s). You may change the file name to suit your needs.
Answer: Yes. Under Tools › Options › Monthly Expense, you may tailor the list of items by adding to, changing, and deleting items from the list. Once you save this list, it will be the standard one you see when you pull up the Monthly Expense calculator. You may reset the list to the installed defaults at any time.
Answer: RetierworX Planner™ defaults to the directory "RetireworX Planner™" under "My Documents" on your default drive. Select Options under the Tools menu and click on the Documents tab to change the default location or saving and retrieving your plan files.
Answer: Yes, your planner data files can be used by anyone with a licensed copy of RetireworX Planner™. You can attach the file to an email just like any other file. Note that if the person you send the file to prints the reports, it will use their personal information, logo and Broker ID.
Answer: Each box in red indicates a value that will have the plan succeed with all other values remaining the same.
Answer: In the case where you start a plan with a retirement year equal to or prior to the current year, e.g., already retired, RetireworX Planner™ prohibits entering a pre-retirement investment return %, and calculates all portfolio increases based upon the post-retirement investment return %. If you subsequently change the retirement year to a year later than the current year, (this is unusual, because for most people who are already retired, this is not an option) you must also supply a pre-retirement investment return % to be applied to the portfolio starting at the current year up to the year before the retirement year. Enter the same value in the pre-retirement investment return that you have in the post-retirement investment return % to insure that the new retirement year is calculated correctly. The simplest thing to remember is that if your retirement year is in the future, you must supply BOTH a pre-retirement and post-retirement investment return percentage.
Answer: No. The reports are specifically designed to be compliant with regulations and have important disclaimers. The entire set of reports is designed to be delivered to a client as a package after they sign the disclaimer page. Partial reports, e.g. graphs, without the accompanying text are not provided by RetireworX Planner™.
Answer: You may set the maximum age to any value between 75 and 100. The plan will continue until the youngest person on the plan reaches that age. For example, if the client is 65 years old and the spouse is 61 and the maximum age is set to 95, the plan will calculate for 34 years from the current year.
Answer: You would include this information as part of monthly pension. In order to calculate the appropriate pension COLA it may require estimating the weighted average of the COLAs of each individual income source. Then enter the total income amount in the monthly pension box and enter the estimated weighted average of the COLA in the pension COLA box.
Answer: It means that you have changed one or more values in the "Client details" area and have NOT recalculated the plan. Press the Calculate button to apply your changes and it will turn to GREY.
Answer: It means that you have one or more errors in the "Client details" area, e.g. missing a required field. These will be marked with a RED "X" next to the field. Correct the errors and the Calculate button will turn to GREEN.
Answer: Yes. You can enter the value directly in the field, or use the up-down arrows to change it. RetireworX Planner™ will use this value until you re-open the calculator and click "Close and Apply" again.
Answer: Yes. The plan will revert to the last saved version and you will lose your changes. If it is a new plan that has never been saved, it will be lost.
Answer: If you made changes to any existing plans or created new plans and did not save your changes before you closed RetireworX Planner™, it will ask you if you wish to save your changes for each plan you have open.
Answer: You are only limited to the amount of disk space you have available. Each plan takes about 9,000 bytes, which means you can essentially store an unlimited number of files.
Answer: A standard purchased license is valid for one year from the date of purchase. Licenses for longer than one year may be available by special agreement. Contact the Sales department at RetireworX for more information.
Answer: Select License Information from the Help menu. There is a direct link to our website that you can click there. Follow the instructions for renewing your license on the website. You will need your existing license key to purchase a renewal. Once you have purchased your renewal, RetireworX will email you a key that you can enter to re-activate your license.
Answer: A standard license renewal is good for one year. Renewals for longer than one year may be available by special agreement. Contact the Sales department at RetireworX for more information.
Answer: Send us a message using one of the following email addresses.
| Technical Support: | support@retireworx.com |
|---|---|
| Sales: | sales@retireworx.com |
| Accounting: | accounting@retireworx.com |
| Other: | contact@retireworx.com |
Our staff will provide you with an answer as quickly as possible.
Answer: Once you have determined the required annual return for a successful plan you can now narrow the search for appropriate alternatives that has consistently provided those returns over the past 30 years. Providing products that have no downside risk dramatically minimizes the potential for error.
Answer: Most likely, the text you have entered in Broker ID (Tools › Options › Advisor) is taking up more than two lines. The reports are not designed to have the Broker ID text take up more than two lines. If you correct this and are still having problems, contact Technical Support.
Answer: You can display a larger graph by clicking on the graph on the screen. The enlarged graph also allows you to display the actual values of the data points by moving your mouse pointer over them.
Answer: You can see the data tables on your screen by either
Printed versions of the data tables are also available under the Reports menu (Retirement Income Distribution and Portfolio Account Balance).